8bit9bot wrote:When I initially dropped it off I was quoted 6-8 weeks for repair time. Instead it ended up being 9 months.
To be honest, if you were quoted 6-8 weeks for standard service, you shouldn't have had to wait an order of magnitude longer. If you would have paid for rush service, you would have received what, a 2-4 week quote and it arrive in three months? Bullshit. Nine months to do anything but fully restore a Hammond Novachord is ludicrous. He should have been paying rental fees to you.
8bit9bot wrote:The total amount for repairs ended up being $1300...
$1300 dollars, the caps must be filled with the liquid excrement of fairies. How many hours labor? What parts were replaced? This should NEVER be the 'reality of owning vintage analogue' -- unless of course you're doing a complete rebuild. CMS charges about the same price to do a pretty comprehensive rebuild (and additional functionality, upgraded parts) of ARP equipment and one can see what goes into that work.
Analogue Synth Service in California (and by the way a very, VERY reputable person) would have charged you probably a quarter of what your repair bill was elsewhere. He specializes in Prophet 5's. http://www.analogsynthservice.com/prophet_5_service
8bit9bot wrote:I bought a Prophet-5 from Switched-On Austin last year. $3600... the price was good... it arrived in less than perfect condition. The calibration was off... some screws were missing... and the worst part was the "sustain" knobs didn't work properly. Switched-On offered to fix it free of charge (as long as I pay for shipping).
I disagree with the premise of this. You paid for something that wasn't what you neither expected, or likely paid for. I can't / won't comment on price because the vintage scene as a whole has me bitter; that said, you should have been fully compensated for the return shipping. The onus is on them to get it right. I know places like Switched-On have shipping accounts with the various shipping companies, and they could likely arrange to have it picked up and returned to them at no charge to you.
I have to agree... you kind of got shagged, mate. Your regrets should not have included paying out even more money for rush service that I would speculate would have only netted you more out-of-pocket and still highly unreasonable wait times. If they're really on that big a backlog, then they have no business taking on new clients. If they're too incompetent to actually state that, or define realistic timelines and stick to that, or offer you at the very least a highly discounted service for almost a year of waiting, then that's simply poor business.
Also, next time, come use this place as a springboard for ideas and thoughts. People will at least give you different perspectives so you don't end up getting buggered.